Política de privacidad
SERAPHELL
PRIVACY POLICY
1.- Who is responsible for the processing of your data?
The controller responsible for processing your personal data is SERAPHELL. We inform you that the ownership of this Website (hereinafter, the "Website") belongs to SERAPHELL. Access to and/or use of the Website grants you the status of User and implies acceptance, from such access and/or use, of this Privacy Policy. The User may contact SERAPHELL at the following email address: CONTACT@SERAPHELL.COM
2.- Why is SERAPHELL entitled to process your data?
SERAPHELL is entitled to process your data in order to provide its services. SERAPHELL takes the protection of your privacy and personal data very seriously. Therefore, your personal information is kept secure and handled with the utmost care. This Privacy Policy regulates access to and use of the service (hereinafter, the "Service") that SERAPHELL makes available to Users interested in the services and content hosted on the Website. Regarding consent, the User may withdraw it at any time by sending a message to the email address indicated in the first section of this Privacy Policy, without affecting the lawfulness of processing based on consent prior to its withdrawal.
3.- What are the purposes of processing your personal data by SERAPHELL?
Your personal data collected by SERAPHELL may be used for the following purposes, depending on the consent given in the corresponding registration form:
• The provision of services offered through the Website.
• Sending commercial communications and/or newsletters by SERAPHELL. If the User has consented, their personal data may be used to send communications via mail, telephone, email, SMS/MMS, or other equivalent electronic means.
4.- Accuracy of the data provided by Users
The User guarantees the accuracy of the personal data provided and is responsible for notifying SERAPHELL of any changes. The User shall be responsible, in any case, for the truthfulness of the data provided, and SERAPHELL reserves the right to exclude from registered services any User who has provided false data, without prejudice to any other legal actions that may apply.
5.- Data retention
The personal data provided will be retained by SERAPHELL as long as the User does not express their intention to unsubscribe from SERAPHELL services, in order to receive information about the company’s services. Subsequently, if necessary, SERAPHELL will keep the information blocked for the legally established periods.
6.- User rights regarding their data
The User has the right to:
• Access their personal data
• Request the correction of inaccurate data
• Request deletion
• Request restriction of processing
• Object to processing
• Request data portability
• Not be subject to automated individual decisions
The User may exercise all these rights by sending an email to CONTACT@SERAPHELL.COM, stating the reason for the request and attaching a copy of their ID. The User may also send their request by ordinary mail to: CONTACT@SERAPHELL.COM.
Without prejudice to any other administrative remedy or legal action, the User has the right to lodge a complaint with a Supervisory Authority, particularly in the Member State of their habitual residence, place of work, or place of the alleged infringement, if they consider that the processing of their personal data does not comply with applicable regulations, or if they are not satisfied with the exercise of their rights. The Supervisory Authority will inform the complainant about the progress and outcome of the complaint.
8.- Data security
The protection of Users’ privacy and personal data is very important to SERAPHELL. Therefore, SERAPHELL does everything within its power to prevent misuse of your data, allowing access only to authorized personnel. SERAPHELL maintains security levels for the protection of personal data in accordance with applicable regulations and has implemented all technical measures available to prevent loss, misuse, alteration, unauthorized access, and theft of data provided by the User through the Website. However, please note that security measures on the Internet are not infallible.
SERAPHELL undertakes to comply with the duty of secrecy and confidentiality regarding personal data in accordance with applicable legislation, as well as to ensure secure processing in any international data transfers that may occur.
In services requiring user registration, a password must be chosen. The User is responsible for maintaining the confidentiality of this password, as well as all activities carried out under their username and password. The User agrees to notify SERAPHELL as soon as possible of any unauthorized use of their username and/or password or any other security breach. SERAPHELL shall not be liable for any damages arising from the User’s failure to comply with this obligation.
9.- Review of the Privacy Policy
SERAPHELL reserves the right to review its Privacy Policy whenever it deems appropriate. For this reason, we recommend that you regularly check this Privacy Policy to read the most recent version. However, any changes will be communicated to the User.
10.- Links to third-party websites
The SERAPHELL Website may contain links to websites of third-party companies and entities. SERAPHELL is not responsible for how these companies handle privacy and personal data protection. Therefore, we recommend carefully reviewing the Privacy Policy statements of these websites, which are not owned by SERAPHELL, regarding the use, processing, and protection of personal data. The conditions offered by these websites may differ from those offered by SERAPHELL.
11.- Inquiries
If you have any questions about this Privacy Policy or the processing of your data, please contact SERAPHELL by email at: CONTACT@SERAPHELL.COM
12.- Acceptance and Consent
The User declares that they have been informed of the conditions regarding personal data protection and accepts and consents to the processing of such data by SERAPHELL in the manner and for the purposes indicated in this Privacy Policy.
SMS Marketing and Notifications
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional messages, including requests for reviews.
Our website uses cookies to track the items you place in your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.